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Microsoft Dynamics CRM Certification 2016 MB2-714 Exam Questions
You need to create a new case in Dynamics CRM.
Which two fields are required to create the new case manually? Each correct answer presents part of the solution.
A. Subject
B. Product
C. Case Title
D. Origin
E. Customer
Answer: BE
You plan to create a service activity.
You need to identify which resources can be added to the service activity.
What are two possible resources that you can add to the service activity? Each correct answer presents a complete solution,
A. a user
B. a territory
C. a business unit
D. a facility
Answer: A
You plan to create a service activity. You need to identify which types of participant can have defined work hours.
Which two participant types should you identify? Each correct answer presents a complete solution.
A. resource group
B. site
C. user
D. equipment
Answer: BC
You need to identify what will occur when you attempt to create a service appointment that contains a resource outside of the assigned work hours of the resource.
What should you identify?
A. A message that the appointments outside of work hours will appear, and the resource will t>e removed automatically from the appointment when you save the appointment.
B. The appointment will be saved successfully and the manager of the resource will receive a notification by email.
C. A message that the appointment is outside of work hours will appear, and you will be prompted to edit the work hours of the resource.
D. A message that the appointment is outside of work hours will appear, and you will be able to save the appointment.
Answer: D
Your team uses the Dynamics CRM knowledge base You do not use the interactive service hub.
You need to search for an article in the knowledge base.
From which two types of records can you search for the article? Each correct answer presents a complete solution.
A. Phone call
B. Email
C. Case
D. Queue Item
Answer: B
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